Need to Make a Warranty Claim?
Every new home built and sold by Frankel Building Group includes a new home warranty intended to ensure that:
- For a period of l year, the workmanship and materials shall be free of construction defects.
- For a period of 2 years, the plumbing, electrical, heating and air conditioning delivery systems shall be free of construction defects.
- For a period of l0 years, the major structural components of the home shall be free of construction defects.
This portal is for new warranty submissions only. We also offer additional maintenance and service options for non- warranty work. If you are interested in this type of work, please click here for FBG Home Care.
For appliance warranty claims, please list the model and serial numbers in the description. These may be found on the appliance and in your Homeowner Manual. For additional assistance on Sub-Zero and Wolf appliances, please call the Customer Care Line at 1-800-222-7820.
This submission form is for warranty items and is not to be confused with items included in your “Final Completion List.” If you feel that any of those items have not been completed in a timely manner, please contact Frankel management.
If you have an actual emergency or life safety issue, please call 911 immediately.
If you have a persistent plumbing leak, a water leak requiring whole home shut off, sewer line backing up, or all of your A/C units are inoperable, after-hours work may be offered. All other warranty work will be addressed during regular business hours (M-F, non-holidays).
*This is a high-level summary of express warranties generally offered by Frankel Building Group to new home construction clients and is provided for convenience purposes only. For the particular terms and conditions of warranties available, clients should refer to their signed agreement with Frankel Building Group exclusively, which is fully inclusive of all representations and express warranties made by Frankel Building Group.